Warranty and Care
At Kronbauer Guitars we stand behind the guitars we build, and we want our customers to be completely satisfied with their purchase. We offer a 7 day approval period after you have received the guitar. If you are not completely satisfied with your guitar you can return it to us for a full refund minus shipping charges. **For highly customized orders different refund parameters will be discussed during the ordering process**
We offer a lifetime warranty to the original purchaser of the guitar towards defects in materials and workmanship. This warranty does not provide coverage for regular wear and tear on the guitar body, or fingerboard/fret wear. It also does not provide coverage for damage caused from improper care or climate control resulting in cracking of the wood or damage to the finish.
Our guitars are mailed to many different areas around the globe via Canada Post. Because of this we advise that when you receive your guitar you should not open it for 24 hours. This is because sudden temperature changes can damage the guitar. Allowing the guitar to acclimate to the temperature in the room can help to reduce devastating damage to your heirloom quality instrument.
Also our guitars are de-tuned for shipping to reduce stress on the headstock during transit. Expect to tune your guitar once it has acclimated and is ready for play.